EXCHANGES & RETURNS



EXCHANGES & RETURNS


We want you to fall in love with your purchase and we strive to deliver the best quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for a refund or exchange it for store credit within 30 days.

We understand that the return shipment may take some time to arrive back at our warehouse and so we just need to have issued an RMA number within the return period (not delivered). 

* Please contact us to receive a RMA Number PRIOR to shipping the item(s) back.

* All returned items must be in new and unused condition and in their original packaging.

* Customers are responsible for return postage costs.

* Shipping fees (if applicable) are non-refundable.

Please send us an email at info@mytruwood.com or through our "Contact Us" page to begin the refund/exchange process. 

 


EXCLUSIONS


We cannot offer a refund on any items that are replacements or warranty claims.

We do not accept returns for refund if the item broken has been damaged due to a drop, fall, etc. We can only offer a replacement or store credit to you.

We do not accept returns / refunds on custom engraved orders or final sale items. Warranty is still valid for any non-accidental, manufacturer defects or items damaged on arrival.

Items purchased on "Buy 1 Get 1 Free" are final sale.

 

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