Abelia

I contacted customer service about the issues with my order the day I received the watch. I received a prompt reply and they immediately shipped a replacement backplate for the watch. I received the replacement today. It was nice to see that the company took the complaint seriously and quickly remedied the situation. Thank you for your hard work. Rating updated to 5 stars.

The watch itself is nice and of good quality. What is disappointing is the lack of attention to detail, especially when it comes to the finishing touches. I bought this as a gift and it came in a beautiful white decorative box with a black smudge right on the top. Fortunately, there's a wooden box inside that is in good condition. The engraving I requested also used quotation marks "" these were replaced with the words '" ... "'. I would expect a human to catch something like this and reach out to ask if the substition was ok, fix it back to what was requested, or remove the quotation marks to keep the engraving classy.

I really cannot wait to give these as gifts this Christmas