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FAQs

You plant trees for every purchase but sell wooden products. Whats the deal with that?

We understand that on the surface this may seem contradicting. However, please keep in mind one tree can make thousands of our products and so essentially for each tree we use, we’d be planting thousands in return. We also source bamboo as our primary material for the majority of our products which is very sustainable!

How long does it take to ship out my order?

The majority of our products are hand made and so there is some processing time involved to ensure top quality and uniqueness. Our processing time can vary from 1-2 business days depending on demand.

How long does it take to receive my order?

You can expect to receive a confirmation email moments after purchasing.
For all US Customers: Your order should arrive within 3-7 business days.
For all Canadian Customers:  Your order should arrive within 3-10 business days.
For international Customers: Your order should arrive within 7-14 business days with potential delays for customs clearance.

What forms of payment do you accept?

We gladly accept most major credit cards such as Visa, MasterCard, American Express, Discover or direct payments. We also accept Apple Pay and Paypal!

What is your return / exchange policy?

Our goal is to create the most enjoyable customer experience. any product can be returned or exchange for store credit for any reason within 14 days of delivery. If you need to make a return, please send the unworn product along with your receipt. We will be happy to replace your product with the same or similar item (based on items availability). You can review our return policy here.

Are your watches water resistant?

Yes, they are. Feel free to wash your hands or come in contact with small amounts of water (splash proof).  Swimming in general or submerging the watch underwater for long periods of time is not recommended.
*Considering we use 100% all-natural wood, exposure to water isn't recommended. Over time water will penetrate the wood and can leave stains. 

Are your wooden strap watches adjustable?

Absolutely! All our wooden straps are made with removable links that make the strap fully adjustable to any wrist size. 

Are your sunglasses polarized?

Our Bamboo Ultimate Sunglasses have polarized lenses - they're our best seller!

Can I get prescription lenses put into my sunglasses?

At this time, we do not offer prescription sunglasses. However, we have had customers take their sunglasses to a prescription glasses store and ask to have their prescription added.

If you have any other questions, shoot us an email at info@mytruwood.com or use our contact us page - we're happy to help!