We Have Answers
If you'd like to do it yourself, its fairly easy to do. You can push any small metal pin into the holes on the left side of the straps near the clasp to push out the metal bar that connects the links. Once the link is removed, reconnect the strap with one of the metal bars you removed.
*Considering we use 100% all-natural wood, prolonged exposure to water isn't recommended. Over time water will penetrate the wood and can leave stains.
In all seriousness, if your order is taking longer than expected or the tracking link hasn't shown movement in ages, shoot us an email and we'll get to the bottom of it for you.
We highly recommend taking the watch to a jewelry/watch store in your local mall who'll do it for you! It's fairly cheap and sometimes they even do it for free since its such a quick job.
Our Skeleton collection features a Japanese Automatic Movement and so it doesn't have a battery - it's powered through your everyday motions! It can also be wound if you haven't worn it for a while!
* Some countries require a door-to-door courier service in order for packages to be delivered successfully and so the free shipping option is not available. These countries include: Saudi Arabia, Oman, Bahrain, UAE, South Africa, Brazil, and Kuwait.
*We offer expedited shipping which takes 2 business days.
For Canadian orders, shipping usually takes 5-10 business days.
For International orders, shipping usually takes 5-14 business days.
Returns & Exchanges
For more information on the return process, click here!
Unfortunately, we don't offer accidental damage warranty coverage - we wanted to make our watches as affordable as possible and so we didn't built any replacement costs due to accidental damage into the price of our watches.
We're humans too so if there are any issues, shoot us an email and we'll see what we can do for you!
If you're a DIY type of person and ran into problems, don't worry, we're humans too so shoot us an email and we'll work something out!
Didn’t find an answer to your question?
Backplate Engraving Design
Below is a preview of the message to be engraved on the back plate. Please note that an imperfections in alignment or spacing will be corrected by our team prior to engraving.
Engraving DemoThe engraved text below may not appear centered; however, the text will be centered by our team at the time of engraving.
The design you have specified does not appear to fit on this watch's backplate.