EXCHANGES & RETURNS


We want you to fall in love with your purchase and we strive to deliver the best quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND within 10 days of receiving your order or EXCHANGE it for store credit within 14 days.

We understand that the return shipment may take some time to arrive back at our warehouse and so we just need the returned items to be shipped out within those days (not delivered) !

* Please make sure to contact us in order to receive a Return Authorization Number PRIOR to shipping the item(s) back.

All returned items must be in new and unused condition and still have their original packaging attached to them. 

* Customers are responsible for return postage costs.

* Shipping fees (if applicable) are non-refundable.

Please send us an email at info@mytruwood.com or through our "Contact Us" page to begin the refund/exchange process. 

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